hair accessories and victorian jewelry header
Hair accessories and Victorian Jewelry lines
Hair Accessories & Hair Jewelry
 

Return Policy

As always, if you have any problems or questions we encourage you to call us at 1-800-794-2973 or e-mail us at byrd_sales@byrddesigns.com

 

  1. What is your return policy?
  2. What if an item breaks?
  3. What if a necklace needs to be made longer?

 

 

What is your return policy?

Because we are a small artist studio and all our items are “made to order” and created just for you when you place your order with us, we only accept returns for items that arrive to you damaged or defective in anyway.

If any item arrives damaged or defective or is not the item you ordered, you may return the item within 10 days of your invoice date and receive a full refund less shipping costs. If you would like to return items for any other reason then listed above, the items are subject to a 20% return fee.

If you are unsure about ordering multiple pieces we recommend placing a small test order to evaluate the quality and color of the jewelry. If you are satisfied you may then reorder additional pieces and we will be able to get your order to you in a short period of time.

There are no returns for wholesale orders.

 

back to top | back to your shopping cart

What if an item breaks or needs repair?

We offer a 30 day warranty against any defects on all of our items. Please note that this does not include any breakage due to misuse, overuse, or normal wear and tear. Comb teeth are not covered under this warranty. If an item breaks or needs to be repaired, we may be able to repair it for you at a small fee if the item is not too old. please email our studio for instructions and costs for repairs.

 

back to top | back to your shopping cart

What if a necklace needs to be made longer?

Please contact us at the phone number or email address above for instructions.

 

back to top | back to your shopping cart

site by JacAlArt